Trackable Life
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Terms of Service & Coaching Agreement

Effective Date: January 23, 2026

By accessing and using Trackable Life, you accept and agree to be bound by these Terms of Service and Coaching Agreement. Please read these terms carefully before using our service.

Brand Ownership: Trackable Life is a brand owned and operated by Hofland Solutions, LLC, a Massachusetts limited liability company.

1. Definitions
  • Service: Trackable Life, a web-based coaching platform for managing life events, appointments, and deadlines
  • Coach: The coaching professional assigned to work with you
  • Client: You, the user of the Service
  • Trackables: Life events that need to be followed, monitored, or managed over time (appointments, document renewals, maintenance schedules, etc.)
  • Session: A scheduled coaching appointment between Coach and Client
  • Package: A pre-purchased bundle of coaching sessions
  • Subscription: A recurring payment plan providing unlimited platform access while active
2. Service Description

What Trackable Life Provides:

Trackable Life is a personalized coaching service that helps you manage life events through:

  • One-on-one coaching sessions to identify and track important life events
  • Calendar management support and reminder systems
  • Accountability partnerships to help ensure tasks are completed
  • Recommendations for organizing and prioritizing trackable events
  • Session-by-session review of completed, missed, and upcoming events
3. What Coaching IS

Coaching through Trackable Life includes:

  • Accountability Partnership: Your coach works with you to track life events and provides regular check-ins
  • Calendar Management Support: Assistance with scheduling, organizing, and setting up reminders for important events
  • Organizational Recommendations: Suggestions for systems, tools, and strategies to manage your calendar and life events
  • Progress Tracking: Review of what was completed, what was missed, and what needs rescheduling
  • Resource Recommendations: Suggestions for apps, services, or professionals that may help with specific needs
4. CRITICAL: What Coaching IS NOT

Coaches are NOT licensed or qualified as (including but not limited to):

  • Medical professionals, physicians, or healthcare providers
  • Psychiatrists or psychologists
  • Licensed therapists, counselors, or mental health professionals
  • Licensed Professional Counselors (LPC) or Licensed Clinical Social Workers (LCSW)
  • Marriage and Family Therapists (MFT)
  • Financial advisors, certified financial planners (CFP), or investment advisors
  • Accountants, Certified Public Accountants (CPA), or tax professionals
  • Attorneys, lawyers, or legal advisors
  • Registered dietitians, nutritionists, or dietary counselors
  • Educational consultants or academic advisors
  • Career counselors or vocational rehabilitation specialists

COACHING IS NOT A SUBSTITUTE FOR (including but not limited to):

  • Professional medical care, diagnosis, or treatment
  • Mental health therapy or psychiatric services
  • Financial planning, investment advice, or tax preparation
  • Legal advice or representation
  • Any other licensed professional service

Important Notice:

If you are experiencing a mental health crisis, medical emergency, or need professional mental health support, please contact:

  • Emergency Services: 911
  • National Suicide Prevention Lifeline: 988 or 1-800-273-8255
  • Crisis Text Line: Text HOME to 741741
  • Your primary care physician, therapist, or psychiatrist
5. Scope of Coaching Services

Professional Standards:

Our coaching services align with the International Coach Federation (ICF) Code of Ethics, including commitments to confidentiality, professional conduct, and operating within appropriate boundaries. However, our coaches are not ICF-certified, and coaching is not a regulated profession.

Recommendations Only:

Your coach provides recommendations and suggestions only for tracking and managing life events. All recommendations are:

  • General suggestions, not professional advice
  • Based on organizational best practices, not medical, financial, or legal expertise
  • Subject to your independent research, evaluation, and decision-making
  • Provided without warranties or guarantees of any kind

Non-Clinical Suggestions for Professional Help:

Your coach may suggest seeking professional services (therapy, financial planning, medical care, etc.) in a non-diagnostic, non-clinical manner. For example:

  • "Have you considered exploring therapy options?" (not diagnosing or prescribing treatment)
  • "Would it be helpful to talk to a financial advisor about budgeting?" (not providing financial advice)
  • "It might be worth scheduling a checkup with your doctor." (not providing medical advice)

When your coach makes such suggestions, they may help you:

  • Schedule calendar time to research professionals in your area
  • Create reminders to call offices or make appointments
  • Set up trackable events for follow-up appointments

You remain solely responsible for:

  • Researching and selecting qualified professionals
  • Determining whether professional services are appropriate for your needs
  • Evaluating credentials, qualifications, and fit
  • Making final decisions about which professionals (if any) to work with
6. Client Responsibility & Comprehensive Liability Waiver

FUNDAMENTAL UNDERSTANDING:

Trackable Life provides organizational recommendations and calendar management support only. Clients are solely responsible for their own life decisions, health, finances, legal matters, and overall well-being. Coaches facilitate awareness and organization but bear no responsibility for outcomes, missed events, or consequences resulting from recommendations or lack thereof.

6.1 Client's Ultimate Responsibility

Client acknowledges and agrees that Client is solely and ultimately responsible for:

  • All Life Events: All appointments, deadlines, document renewals, maintenance schedules, and other trackable events—whether identified by Coach or not
  • Independent Research: Researching and vetting any recommended vendors, apps, systems, tools, or professionals before use
  • Final Decisions: Making all final decisions about which recommendations (if any) to implement
  • Personal Well-Being: Your own health, safety, mental health, financial decisions, legal matters, and overall well-being
  • Professional Services: Seeking appropriate professional help (medical, mental health, financial, legal, etc.) when needed
  • Calendar Management: Managing your own calendar, even with coaching support
6.2 No Liability for Missed Events

Client acknowledges and agrees that Coach cannot be held liable for any missed trackable events, including but not limited to:

  • Events the Coach recommended tracking
  • Events the Coach did NOT recommend tracking
  • Events that were scheduled but missed
  • Events that were not scheduled
  • Events that Client forgot despite reminders
  • Technical failures (app crashes, notification failures, calendar sync issues, etc.)

Consequences of Missed Events - No Coach Liability:

Coach cannot be held liable for any consequences resulting from missed events, including but not limited to:

  • Financial penalties, late fees, or expedited service charges
  • No-show fees for medical appointments or other services
  • Expired documents (passports, licenses, registrations, certifications)
  • Lapsed insurance or warranty coverage
  • Missed opportunities (flight deals, event tickets, registration deadlines)
  • Health consequences from missed medical appointments or medications
  • Vehicle impoundment, tickets, or violations from missed inspections/renewals
  • Relationship strain from forgotten birthdays, anniversaries, or events
  • Property damage from neglected maintenance
  • Legal consequences from missed court dates, filing deadlines, or legal obligations
  • Any other harm, damage, loss, or negative outcome of any kind
6.3 No Liability for Recommendations

Client acknowledges and agrees that Coach cannot be held liable for any recommendations made or not made, including but not limited to:

Recommendations Made:

  • Vendors, service providers, or contractors (plumbers, organizers, planners, etc.)
  • Apps, software, or technology tools (calendar apps, budgeting tools, organization systems)
  • Professionals (therapists, financial advisors, doctors, accountants, lawyers)
  • Strategies, systems, or organizational methods
  • Products, services, or resources of any kind

Recommendations NOT Made:

  • Coach cannot be held liable for failing to recommend a particular service, vendor, or strategy
  • Coach is not responsible for identifying all possible trackable events
  • Coach has no duty to recommend specific professionals, products, or services

Client's Duty to Research:

For ANY recommendation made by Coach, Client agrees to:

  • Conduct independent research and due diligence
  • Verify credentials, qualifications, licenses, and reputation
  • Read reviews, check references, and assess suitability
  • Make final decision based on Client's own evaluation
  • Accept full responsibility for the choice to use or not use any recommendation
6.4 No Liability for Third-Party Services

Client acknowledges and agrees that Coach cannot be held liable for any third-party vendors, apps, systems, or professionals that Client chooses to use, whether recommended by Coach or not.

Coach has no affiliation, control, or responsibility for:

  • Quality, safety, or suitability of third-party services
  • Data breaches, privacy violations, or security failures of third-party apps or services
  • Financial loss from vendor fraud, poor service, or overcharging
  • Personal injury or property damage caused by third-party vendors or services
  • Malpractice, negligence, or misconduct by recommended professionals
  • Terms of service, privacy policies, or business practices of third parties

Examples of No Liability:

  • If Coach recommends a budgeting app and that app suffers a data breach, Coach is not liable
  • If Coach suggests researching therapists and Client chooses an unsuitable therapist, Coach is not liable
  • If Coach recommends a home organizer and that organizer damages property, Coach is not liable
  • If Coach suggests a calendar app and Client loses data due to app failure, Coach is not liable
6.5 No Guaranteed Outcomes

Client acknowledges and agrees that Coach makes no guarantees, warranties, or promises regarding outcomes, including but not limited to:

  • Organizational Improvement: No guarantee of improved organization, productivity, or time management
  • Mental Health: No guarantee of reduced anxiety, stress relief, or improved mental well-being
  • Financial Savings: No guarantee of cost savings from avoiding late fees, penalties, or missed opportunities
  • Event Completion: No guarantee that trackable events will be completed on time or at all
  • Relationship Improvement: No guarantee of better relationships from remembering important dates
  • Health Outcomes: No guarantee of improved health from keeping medical appointments
  • Life Improvement: No guarantee of any specific improvement in quality of life

Results Vary:

Every client is different. Past client testimonials or case studies do not guarantee similar results for you. Your success depends on your own effort, follow-through, circumstances, and factors outside Coach's control.

6.6 Professional Services - Client Responsibility

When Coach suggests seeking professional help (therapy, medical care, financial planning, legal advice, etc.):

  • This is a non-clinical, non-diagnostic suggestion only
  • Coach is not qualified to diagnose conditions or prescribe treatments
  • Client must independently research, evaluate, and select professionals
  • Coach may assist with scheduling time to research or creating calendar reminders to make appointments
  • Client selects providers and makes all decisions about professional services
  • Coach is not responsible for the quality, suitability, or outcomes of professional services Client chooses
7. Account Requirements & Security

Account Creation:

  • You must provide accurate, current, and complete information during registration
  • You must be at least 18 years of age to use this service
  • You are responsible for maintaining the accuracy of your account information

Password and Two-Factor Authentication:

  • You must create a secure password meeting our complexity requirements (minimum 12 characters, including uppercase, lowercase, numbers, and special characters)
  • Every login requires email verification as a second authentication factor
  • You are responsible for keeping your password confidential and your email account secure
  • If you lose access to your email account, you may lose access to your Trackable Life account

Account Security:

  • You are responsible for all activity that occurs under your account
  • You must immediately notify us of any unauthorized access or security breach
  • Do not share your account credentials with anyone
  • We are not liable for losses resulting from unauthorized use of your account
8. Acceptable Use

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of others. You agree NOT to:

  • Violate any local, state, national, or international law
  • Harass, abuse, threaten, or intimidate coaches or other users
  • Share false, misleading, or fraudulent information
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Use automated systems (bots, scrapers) to access the Service
  • Interfere with or disrupt the Service or servers
  • Upload viruses, malware, or malicious code
  • Use the Service for any illegal or unauthorized purpose
9. Coaching Sessions

Scheduling & Attendance:

  • Sessions are scheduled by mutual agreement between Client and Coach
  • Session frequency may be weekly, bi-weekly, monthly, or as agreed
  • Sessions typically last 50 minutes unless otherwise specified
  • Client is responsible for attending scheduled sessions

Cancellations & Rescheduling:

  • Cancellation or rescheduling requests must be made at least 48 hours before your scheduled session
  • Cancellations with proper notice: Session credit retained for future use
  • Late cancellations or no-shows: Fees will apply per your Coaching Agreement
  • Repeated no-shows or late cancellations may result in service termination
  • Emergency exceptions may apply (medical emergencies, family emergencies)
  • Plan-specific terms: Your Coaching Agreement includes specific cancellation fees and policies for your plan

How to Cancel or Reschedule:

  • Email your coach directly

Session Conduct:

  • Sessions are conducted via video call, phone, or other agreed method
  • Client agrees to participate in good faith and communicate openly with Coach
  • Coach reserves the right to terminate sessions if Client is abusive, threatening, or disruptive
10. Payment, Fees & Refund Policy

Pricing:

  • Session fees are specified at time of booking or in your coaching agreement
  • Payment is due per the terms of your specific agreement
  • We reserve the right to modify pricing with 30 days' notice

Refund Policy:

Session Cancellations
  • 48+ hours notice: Session credit retained for future use
  • Less than 48 hours notice: Session is forfeited (no credit, no refund)
  • No-shows: Session is forfeited (no credit, no refund)
  • Emergency exceptions: Medical or family emergencies may be considered on a case-by-case basis
Coaching Packages (One-Time Purchases)
  • No refunds: Purchased packages are non-refundable
  • Sessions do not expire: Unused sessions remain available indefinitely until used
  • Non-transferable: Sessions cannot be transferred to another person
Subscriptions (Monthly Recurring)
  • Monthly renewal: Your subscription renews automatically each month at the price you initially signed up for
  • Price changes: We may adjust subscription pricing, but you will be notified at least 30 days before any price change takes effect for your account
  • Cancel anytime: You may cancel your subscription at any time through your account settings
  • Access after cancellation: Your subscription remains active until the end of your current billing period and will not renew
  • No refunds: No refunds or credits are provided for partial months or unused time; simply cancel before your next renewal date
General Refund Terms
  • Completed sessions: Non-refundable under any circumstances
  • Outcome dissatisfaction: No refunds are provided based on dissatisfaction with coaching outcomes (see "No Guaranteed Outcomes" in Section 6.5)

For refund inquiries, contact us at [email protected].

Payment Processing:

  • Payments are processed through Stripe
  • You agree to provide accurate payment information
  • You authorize us to charge your payment method for agreed fees
11. Coaching Packages & Platform Access

Coaching Packages:

When you purchase a coaching package (a bundle of sessions), the following terms apply:

  • Session Purchase: You are purchasing coaching sessions, not immediate platform access
  • Sessions Do Not Expire: Purchased sessions remain available until used; there is no expiration date
  • Multiple Packages: Sessions are deducted from the oldest package first (FIFO - First In, First Out)

Platform Access Model:

Additive Access: Each coaching session you use grants 30 days of platform access, added to your existing access.

  • No Immediate Access: Purchasing a package does not grant platform access until you use your first session
  • Access Begins: Platform access begins when you complete your first coaching session
  • Access Stacks: Each session used adds 30 days to your access expiration
  • Example: A 5-session package = 150 days of platform access (30 days per session used)

Example Scenario:

  • January 1: Purchase 5-session package (no platform access yet)
  • January 7: Complete Session 1 (access until February 6)
  • January 14: Complete Session 2 (access until March 8)
  • January 21: Complete Session 3 (access until April 7)
  • Total: 5 sessions = 150 days of cumulative platform access

Subscriptions:

  • Unlimited Access: Active subscriptions provide unlimited platform access while the subscription is active
  • Automatic Pause: Subscriptions are automatically paused when you purchase a coaching package (to prevent double-payment)
  • Resume: You can resume your subscription at any time after your package sessions are completed
  • Cancellation: Subscriptions can be cancelled at any time; access continues until the end of the billing period

Access Expiration:

  • When your platform access expires, you will no longer have access to trackables, dashboard, or other platform features
  • To regain access, you can: (1) use remaining sessions from a package, (2) purchase a new package, or (3) resume/start a subscription
  • Your data is retained per our Privacy Policy, even when access is expired
12. Intellectual Property

Our Property:

  • All content, features, and functionality of the Service (text, graphics, logos, software, etc.) are owned by Trackable Life or its licensors
  • You may not copy, modify, distribute, or create derivative works without permission
  • Trackable Life, our logo, and related marks are our property

Your Content:

  • You retain ownership of information you provide to us
  • You grant us a license to use your information solely to provide coaching services
  • We will not use your personal information for purposes outside of providing services without your consent

Custom Trackables (User-Created Templates):

  • If you create a custom trackable in the Service (a name, a category, a sequence of steps, and any properties you define), you grant Trackable Life a perpetual, worldwide, royalty-free license to use the structure of that trackable — name, category, step list, and property definitions — as a template that other clients of the Service may use.
  • This license covers structure only. It does not cover any of your personal data: your name, your item names, your notes, your dates, your vendor relationships, or any other information you enter while using the trackable. None of that is shared with other clients.
  • Before promoting a custom trackable to the shared catalog, Trackable Life may rename or restructure it for clarity. You will not be credited by name, and you have no obligation to maintain or update a promoted trackable.
  • You may continue to use, edit, or delete your personal copy of any custom trackable regardless of whether its structure has been promoted to the shared catalog.
13. Limitation of Liability

Maximum Liability:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKABLE COACH'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE VALUE OF THREE (3) COACHING SESSIONS, CALCULATED AT THE PER-SESSION RATE OF YOUR PLAN, REGARDLESS OF WHETHER SESSIONS WERE PURCHASED INDIVIDUALLY OR AS PART OF A PACKAGE.

No Liability for Indirect Damages:

IN NO EVENT SHALL TRACKABLE COACH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business
  • Loss of data or information
  • Missed opportunities or deadlines
  • Emotional distress or mental anguish
  • Medical expenses or health consequences
  • Property damage or personal injury
  • Any other indirect or consequential damages

This limitation applies even if we have been advised of the possibility of such damages.

No Warranty:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

14. Indemnification

You agree to indemnify, defend, and hold harmless Trackable Life, its coaches, employees, contractors, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your decisions based on coaching recommendations
  • Your use of third-party services, vendors, or professionals (recommended or not)
  • Missed trackable events or consequences thereof
  • Your violation of any law or rights of third parties
15. Termination

Termination by You:

  • You may terminate your account at any time through account settings
  • No refunds for unused sessions or prepaid services (unless otherwise specified)
  • Your data will be deleted per our Privacy Policy (within 90 days)

Termination by Us:

We may suspend or terminate your access to the Service immediately, without notice, if:

  • You violate these Terms
  • You engage in abusive, threatening, or disruptive behavior
  • You fail to pay for services
  • We are required to do so by law
  • We discontinue the Service

Effect of Termination:

  • Your right to use the Service immediately ceases
  • We may delete your account and data per our Privacy Policy
  • Sections of these Terms that should survive termination (liability, indemnification, etc.) will continue to apply
16. Dispute Resolution & Governing Law

Governing Law:

  • These Terms are governed by the laws of the State of Massachusetts, United States, without regard to conflict of law principles
  • Any disputes shall be resolved in the courts of Massachusetts

Informal Resolution:

  • Before filing any legal claim, you agree to first contact us to seek informal resolution
  • We will attempt to resolve disputes in good faith within 30 days

Class Action Waiver:

  • You agree to bring claims against us only in your individual capacity, not as part of any class or representative action
  • You waive any right to participate in a class action lawsuit against Trackable Life
17. Changes to These Terms

We reserve the right to modify these Terms at any time. When we do:

  • We will post the updated Terms with a new effective date
  • For material changes, we will notify you via email at least 30 days before the changes take effect
  • You may be required to review and accept updated Terms before continuing to use the Service
  • Continued use after changes take effect constitutes acceptance of the new Terms
  • If you do not agree to updated Terms, you may terminate your account

Version History:

  • Version 1 - January 23, 2026 - Initial version combining Terms of Service with comprehensive coaching agreement, liability waivers, ICF Code of Ethics alignment, detailed cancellation policies, coaching packages with platform access model, and subscription terms
18. Miscellaneous

Entire Agreement:

These Terms, together with our Privacy Policy and any other agreements you sign, constitute the entire agreement between you and Trackable Life.

Severability:

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No Waiver:

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment:

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.

Force Majeure:

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control (natural disasters, war, pandemics, internet outages, etc.).

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Trackable Life
10 Technology Drive Suite 40
Hudson, MA 01749

Email: [email protected]
Support: [email protected]

We will respond to your inquiry within 5 business days.

Terms of Service & Coaching Agreement Version 1 - Effective January 23, 2026