Last Updated: January 23, 2026
This notice explains how Trackable Life handles marketing communications and your subscription preferences.
Marketing communications include:
Service communications (which you will always receive regardless of marketing preferences) include:
When you download our free guide, you can optionally subscribe to marketing communications by checking the marketing consent checkbox.
Key points:
We maintain a complete audit trail of your marketing preferences, including:
In accordance with GDPR and privacy best practices:
Your email address and marketing preferences are stored securely alongside your other personal information. See our Privacy Policy for details on data protection measures.
We may update this notice from time to time. When we make significant changes, we will notify you via email (if you are subscribed to marketing communications) or through our website.
If you have questions about marketing communications or your subscription status, please contact us at [email protected].
We use cookies to enhance your experience. Choose which cookies you'd like to accept:
Effective Date: January 23, 2026
Trackable Life provides personalized coaching services to help you manage life events, appointments, and deadlines. We value your privacy and are committed to protecting your personal information.
Brand Ownership: Trackable Life is a brand owned and operated by Hofland Solutions, LLC, a Massachusetts limited liability company.
Account Information:
Coaching Session Information:
Sensitive Health Information (Additional Encryption Applied):
Authentication & Security:
Usage Information:
Multiple Layers of Security:
We implement comprehensive security measures to protect your information at every level:
Infrastructure Security:
Application-Level Encryption:
Searchable Information:
What This Means for You:
Your most sensitive information—such as health conditions, medications, and personal notes you share with your coach—receives an additional layer of encryption beyond our standard database security. Even if someone gained unauthorized access to our database, this encrypted data would be unreadable without the encryption keys, which are stored separately and securely. Searchable data remains protected by database-level encryption and secure transmission protocols.
Password-Based Login with Mandatory Two-Factor Authentication:
We use the information we collect solely to provide and improve our coaching services:
We will never:
Marketing vs. Service Emails:
We distinguish between two types of email communications:
Service Emails (Always Sent, No Opt-Out):
These emails are essential to providing our service and cannot be disabled.
Marketing Emails (Optional, Requires Consent):
Marketing emails are completely optional. We will ONLY send marketing emails if you explicitly opt in by checking the marketing consent checkbox when downloading guides or other lead magnets.
Your Marketing Consent Choices:
Marketing Consent is:
For full details on marketing communications and GDPR compliance, see our Marketing Communications page.
We do not sell, trade, or rent your personal information. We share information only with trusted service providers who help us deliver our services:
All processors have signed data processing agreements and are contractually obligated to protect your information. For detailed information about our processors, see our Processors page.
Legal Disclosures:
We may disclose your information if required by law or in response to:
Commitment to Confidentiality:
Your coach commits to keeping all information shared during coaching sessions strictly confidential. However, the coaching relationship is not a legally privileged relationship like that with a doctor, lawyer, or licensed therapist.
Exceptions to Confidentiality:
Your coach may be required to disclose information in the following situations:
Active Accounts:
Coaching Session Data:
Why We Keep Data for 90 Days:
Your Control Over Data Deletion:
Data Export:
Session Recordings:
Account Termination:
Backup Retention:
You have the following rights regarding your personal information:
Right to Access:
Right to Correction:
Right to Deletion:
Right to Data Portability:
European Union Residents - GDPR Rights:
If you are a resident of the European Union, European Economic Area, or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):
GDPR Compliance:
To Exercise GDPR Rights:
Contact us at [email protected] (see Section 15 for full contact information). We will verify your identity and respond within 30 days as required by GDPR.
California Residents - Additional Rights (CCPA):
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
We Do Not Sell Your Personal Information:
Trackable Life does not sell personal information to third parties. We only share data with service providers who help us deliver coaching services (see our Processors page).
To Exercise CCPA Rights:
Contact us at [email protected] (see Section 15 for full contact information). We will verify your identity and respond within 45 days as required by CCPA.
Breach Notification Protocol:
In the event of a confirmed security incident involving unauthorized access to your personal information:
Essential Cookies:
Analytics Cookies (Optional):
Trackable Life is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it immediately.
Our services are currently provided to clients in the United States. Your data is stored on servers located in the United States. By using our service, you consent to the transfer and processing of your information in the United States.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
Version History:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Information:
Trackable Life
10 Technology Drive Suite 40
Hudson, MA 01749
Response Times by Request Type:
| Request Type | Response Time | Legal Requirement |
|---|---|---|
| Immediate data deletion | Usually within 7 days | Best effort |
| GDPR rights (EU residents) | Within 30 days | Required by GDPR |
| CCPA rights (California residents) | Within 45 days | Required by CCPA |
| General data access/correction/deletion | Within 30 days | Industry standard |
| General inquiries and support | Within 5 business days | Customer service standard |
What to Include in Your Request:
We take all privacy requests seriously and will respond within the timeframes listed above.
Privacy Policy Version 2 - Effective November 20, 2025
Effective Date: January 23, 2026
By accessing and using Trackable Life, you accept and agree to be bound by these Terms of Service and Coaching Agreement. Please read these terms carefully before using our service.
Brand Ownership: Trackable Life is a brand owned and operated by Hofland Solutions, LLC, a Massachusetts limited liability company.
What Trackable Life Provides:
Trackable Life is a personalized coaching service that helps you manage life events through:
Coaching through Trackable Life includes:
Coaches are NOT licensed or qualified as (including but not limited to):
COACHING IS NOT A SUBSTITUTE FOR (including but not limited to):
Important Notice:
If you are experiencing a mental health crisis, medical emergency, or need professional mental health support, please contact:
Professional Standards:
Our coaching services align with the International Coach Federation (ICF) Code of Ethics, including commitments to confidentiality, professional conduct, and operating within appropriate boundaries. However, our coaches are not ICF-certified, and coaching is not a regulated profession.
Recommendations Only:
Your coach provides recommendations and suggestions only for tracking and managing life events. All recommendations are:
Non-Clinical Suggestions for Professional Help:
Your coach may suggest seeking professional services (therapy, financial planning, medical care, etc.) in a non-diagnostic, non-clinical manner. For example:
When your coach makes such suggestions, they may help you:
You remain solely responsible for:
FUNDAMENTAL UNDERSTANDING:
Trackable Life provides organizational recommendations and calendar management support only. Clients are solely responsible for their own life decisions, health, finances, legal matters, and overall well-being. Coaches facilitate awareness and organization but bear no responsibility for outcomes, missed events, or consequences resulting from recommendations or lack thereof.
Client acknowledges and agrees that Client is solely and ultimately responsible for:
Client acknowledges and agrees that Coach cannot be held liable for any missed trackable events, including but not limited to:
Consequences of Missed Events - No Coach Liability:
Coach cannot be held liable for any consequences resulting from missed events, including but not limited to:
Client acknowledges and agrees that Coach cannot be held liable for any recommendations made or not made, including but not limited to:
Recommendations Made:
Recommendations NOT Made:
Client's Duty to Research:
For ANY recommendation made by Coach, Client agrees to:
Client acknowledges and agrees that Coach cannot be held liable for any third-party vendors, apps, systems, or professionals that Client chooses to use, whether recommended by Coach or not.
Coach has no affiliation, control, or responsibility for:
Examples of No Liability:
Client acknowledges and agrees that Coach makes no guarantees, warranties, or promises regarding outcomes, including but not limited to:
Results Vary:
Every client is different. Past client testimonials or case studies do not guarantee similar results for you. Your success depends on your own effort, follow-through, circumstances, and factors outside Coach's control.
When Coach suggests seeking professional help (therapy, medical care, financial planning, legal advice, etc.):
Account Creation:
Password and Two-Factor Authentication:
Account Security:
You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of others. You agree NOT to:
Scheduling & Attendance:
Cancellations & Rescheduling:
How to Cancel or Reschedule:
Session Conduct:
Pricing:
Refund Policy:
For refund inquiries, contact us at [email protected].
Payment Processing:
Coaching Packages:
When you purchase a coaching package (a bundle of sessions), the following terms apply:
Platform Access Model:
Additive Access: Each coaching session you use grants 30 days of platform access, added to your existing access.
Example Scenario:
Subscriptions:
Access Expiration:
Our Property:
Your Content:
Custom Trackables (User-Created Templates):
Maximum Liability:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRACKABLE COACH'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE VALUE OF THREE (3) COACHING SESSIONS, CALCULATED AT THE PER-SESSION RATE OF YOUR PLAN, REGARDLESS OF WHETHER SESSIONS WERE PURCHASED INDIVIDUALLY OR AS PART OF A PACKAGE.
No Liability for Indirect Damages:
IN NO EVENT SHALL TRACKABLE COACH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:
This limitation applies even if we have been advised of the possibility of such damages.
No Warranty:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
You agree to indemnify, defend, and hold harmless Trackable Life, its coaches, employees, contractors, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from:
Termination by You:
Termination by Us:
We may suspend or terminate your access to the Service immediately, without notice, if:
Effect of Termination:
Governing Law:
Informal Resolution:
Class Action Waiver:
We reserve the right to modify these Terms at any time. When we do:
Version History:
Entire Agreement:
These Terms, together with our Privacy Policy and any other agreements you sign, constitute the entire agreement between you and Trackable Life.
Severability:
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No Waiver:
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment:
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.
Force Majeure:
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control (natural disasters, war, pandemics, internet outages, etc.).
If you have any questions about these Terms of Service, please contact us:
Trackable Life
10 Technology Drive Suite 40
Hudson, MA 01749
Email: [email protected]
Support: [email protected]
We will respond to your inquiry within 5 business days.
Terms of Service & Coaching Agreement Version 1 - Effective January 23, 2026
Effective Date: January 23, 2026
Trackable Life is built and managed in-house, and we maintain our own application infrastructure. However, we partner with trusted third-party service providers for specific aspects of our service delivery. This page provides transparency about the processors and sub-processors we use to handle your data.
Processors are third-party companies that process data on our behalf to help us deliver Trackable Life services to you. For example, our email service provider processes your email address to send you login tokens and appointment reminders.
Sub-processors are third-party companies that may process data you store within Trackable Life as part of our service (such as your coaching session notes, trackable events, and personal information).
All processors and sub-processors listed below have signed Data Processing Agreements (DPAs) or have published terms that contractually obligate them to protect your data. By accepting our Terms of Service, you also acknowledge these third-party processors and their respective terms and conditions.
Purpose: Cloud infrastructure hosting, managed database services, data storage, and networking
What they process:
Data location: United States data centers
Security & Compliance:
More information:
Purpose: Transactional email delivery
What they process:
Data location: United States data centers
Security & Compliance:
More information:
Purpose: DNS management, DDoS protection, SSL/TLS termination, and secure tunnel connectivity
What they process:
Data location: Global edge network (data processed at nearest data center)
Security & Compliance:
More information:
Purpose: Payment processing (when payment features are implemented)
What they process:
Data location: United States and global data centers
Security & Compliance:
More information:
Purpose: Business operations and client communication services
Services used include (but are not limited to):
What they process:
Data location: Global data centers (Google Cloud infrastructure)
Security & Compliance:
Recording Policy:
We do not record coaching sessions. Recording features are disabled for all coaching meetings.
Note: Your Trackable Life application data (session notes, trackable events, personal information) is NOT stored in Google Workspace. Only support emails you send to us and meeting metadata may be stored in Google Workspace.
More information:
Purpose: Website analytics and service improvement
What they process:
Data location: Global data centers (Google Cloud infrastructure)
Security & Compliance:
Your Control:
You can opt out of Google Analytics tracking by using browser privacy settings, installing the Google Analytics Opt-out Browser Add-on, or adjusting cookie preferences when available.
More information:
As we grow and improve Trackable Life, we may add new processors to provide additional features or enhance our service. If we add processors that handle sensitive personal data, we will:
You have the right to:
To exercise these rights, contact us at [email protected].
If you have questions about our processors, data processing practices, or security measures, please contact us:
Email: [email protected]
Support: [email protected]
We will respond to your inquiry within 5 business days.
Processors Page Version 1 - Effective October 25, 2025
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Last Updated: January 23, 2026
This notice explains how Trackable Life handles marketing communications and your subscription preferences.
Marketing communications include:
Service communications (which you will always receive regardless of marketing preferences) include:
When you download our free guide, you can optionally subscribe to marketing communications by checking the marketing consent checkbox.
Key points:
We maintain a complete audit trail of your marketing preferences, including:
In accordance with GDPR and privacy best practices:
Your email address and marketing preferences are stored securely alongside your other personal information. See our Privacy Policy for details on data protection measures.
We may update this notice from time to time. When we make significant changes, we will notify you via email (if you are subscribed to marketing communications) or through our website.
If you have questions about marketing communications or your subscription status, please contact us at [email protected].